{"id":17,"date":"2020-07-14T09:16:31","date_gmt":"2020-07-14T09:16:31","guid":{"rendered":"https:\/\/thecotswoldplatterco.com\/?page_id=17"},"modified":"2024-02-13T21:32:52","modified_gmt":"2024-02-13T21:32:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/thecotswoldplatterco.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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– HOW IT ALL WORKS… FAQ\u2019s –<\/h2>\n

HOW DO I SECURE A DATE?
To secure a date you need to pay a 50% deposit for Grazing Tables, or pay in full for Boxes or Platters. \u00a0We do not hold dates without payment so if there is a specific date you want then please do get in quick to avoid disappointment.\u00a0<\/p>\n

DO I HAVE TO PAY A DEPOSIT?
Grazing Tables: We require a 50% deposit to secure your booking with the remaining 50% to be paid 30 days prior to the event date.
Grazing Platters & Boxes: Full payment must be made at the time of placing your order.<\/p>\n

Hold The Date Deposits are taken to secure a date later into the year \/ the following year and are non-refundable.<\/p>\n

DO YOU OFFER REFUNDS?
Grazing Tables: If your order is cancelled more than six months prior to the date of the event then your deposit will be returned. We do not refund deposits for cancellations with less than 6 months, but do offer date changes if there is significant notice and we have the availability.
Grazing Platters & Boxes: Due to the nature of this service, regrettably we cannot offer refunds. Date changes will be considered with a minimum of two weeks notice and availability.<\/p>\n

CAN YOU CATER FOR OTHER DIETARY REQUIREMENTS \/ ALLERGENS?
Please make us aware of any dietary requirements well in advance and we will do our best to accommodate this. Allergen information will be provided, but please contact us in advance for advice on the allergen.<\/p>\n

WHAT ARE YOUR MENU OPTIONS?
You will find our menus on the Platters page. \u00a0However, because we offer a bespoke service we can tailor make your graze to suit.
Please be aware, prices may vary depending on your requests.<\/p>\n

HOW LONG WILL MY FOOD STAY FRESH?
All food is kept in cool boxes during transportation to your venue.
To ensure your graze stays as fresh as possible please choose a cool spot, away from direct sunlight or heat. Food can be kept out for a maximum of 4 hours, after this time perishable items must be disposed of<\/p>\n

FOOD HYGIENE CERTIFICATION
We have been awarded the highest level of Food Hygiene Certification, that being a ‘5 Very Good’ rating and hold a copy of the certificate to prove this.<\/p>\n

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DO YOU CHARGE FOR DELIVERY & HOW FAR WILL YOU TRAVEL?
Grazing Platters & Boxes: these can either be collected from us in Cirencester, or we can deliver and a delivery charge will apply at 50p per mile. \u00a0If our book a Grazing Table and we have to collect the equipment after the event, then an Equipment Collection Fee will also be applied.\u00a0<\/span><\/p>\n

HOW LONG WILL IT TAKE TO SET UP A GRAZING TABLE AND WHAT ARE THE LOGISTICS?
Onsite parking is required in order to unload. If there is limited parking onsite, please make us aware at the time of booking so alternative arrangements can be made. \u00a0The time to set up your graze will depend on equipment booked and size of graze, but roughly between 30-60mins.<\/p>\n

DO YOU PROVIDE TABLES?
No, you will need to provide a suitable table at the venue.<\/p>\n

DO YOU PROVIDE PLATES, CUTLERY & NAPKINS?
We do not supply this as standard, but birchwood cutlery, bamboo plates and napkins can be ordered at an extra cost.<\/p>\n

WHAT HAPPENS TO ANY FOOD WHICH IS LEFT OVER (IF ANY!)?
We are not responsible for the removal and disposal of food waste after the event. You or personnel at the venue will need to dispose of all food.\u00a0 If you would like us to clear away the left over food for you then we can certainly arrange this service if we have availability.\u00a0\u00a0<\/p>\n

GIFT VOUCHERS
Gift vouchers will be valid for 6 months from date of purchase and cannot be exchanged for cash.<\/p>\n

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