– HOW IT ALL WORKS… FAQ’s –

HOW DO I BOOK?
Please book early if there is a specific date you want as certain dates do get booked up very quickly!

DO I HAVE TO PAY A DEPOSIT?
Grazing Tables: We require a 50% deposit to secure your booking with the remaining 50% to be paid 7 days prior to the event date.
Grazing Platters & Boxes: Full payment must be made on completion of your order.

DO YOU OFFER REFUNDS?
Grazing Tables: If your order is cancelled more than three months prior to the date of the event then your deposit will be returned. We do not refund deposits for cancellations within three months, but do offer date changes if there is significant notice and we have the availability.
Grazing Platters & Boxes: Due to the nature of this service, regrettably we cannot offer refunds. Date changes will be considered with a minimum of two weeks notice and availability.

CAN YOU CATER FOR OTHER DIETARY REQUIREMENTS / ALLERGENS?
Please make us aware of any dietary requirements well in advance and we will do our best to accommodate this. Allergen information will be provided, but please contact us in advance for advice on the allergen.

WHAT ARE YOUR MENU OPTIONS?
You will find our menus on the Grazing Table, Grazing Platters and Grazing Boxes pages. However, because we offer a bespoke service we can tailor make your graze to suit you.
Please be aware, prices may vary depending on your requests.

HOW LONG WILL MY FOOD STAY FRESH?
All food is kept in cool boxes during transportation to your venue.
To ensure your graze stays as fresh as possible please choose a cool spot, away from direct sunlight or heat. Food can be kept out for a maximum of 4 hours, after this time perishable items must be disposed of

DO YOU CHARGE FOR DELIVERY & HOW FAR WILL YOU TRAVEL?
Grazing Platters & Boxes: these can be collected from our HO in Cirencester, although we can deliver these and a delivery charge will apply.
Grazing Tables: Venues for our grazing tables which are within 5 miles of Cirencester are free of charge. For delivery to any venues over 5 miles, delivery costs are calculated based on the round trip mileage at a rate of 45p per mile.
We will travel further afield, but we look at every booking on an individual basis as it wouldn’t make sense to travel long distances for a small platter.
If our tablescape equipment is hired, and we have to collect this after the event or the following day, then an Equipment Collection Fee will be applied. Alternatively you can choose to return it yourself to our HO within 2 days of your event. Please see below ‘Locations’ for a list of places we deliver to.

HOW LONG WILL IT TAKE TO SET UP AND WHAT ARE THE LOGISTICS?
Onsite parking is required in order to unload. If there is limited parking onsite, please make me aware at the time of booking so alternative arrangements can be made
The time to set up your graze will depend on equipment booked and size of graze, but it can take anywhere between 1-3hrs.

DO YOU PROVIDE TABLES?
No I’m afraid we don’t, you will need to provide a suitable table at the venue.

DO YOU PROVIDE PLATES, CUTLERY & NAPKINS?
We do not supply this as standard, but birchwood cutlery, bamboo plates and napkins can be booked at an extra cost.

WHAT HAPPENS TO ANY FOOD WHICH IS LEFT OVER (IF ANY!)?
We are not responsible for the removal and disposal of food waste after the event. You or personnel at the venue will need to dispose of all food.

GIFT VOUCHERS
Gift vouchers will be valid for 6 months from date of purchase and cannot be exchanged for cash.

– LOCATIONS –

We are located in Cirencester and boxes & platters can be either be collected from our head office or there is a standard delivery charge of £3.50 in the GL7 postcode area. Other areas are covered, price and availability on enquiry

Ready to book or ask a question?
Please contact us at hello@thecotswoldplatterco.com or click here